FAQ's

Frequently Asked Questions

If you are having trouble using the website, or if you can't find the answer to your question, please call us on 0115 845 0660 or email us and we will be happy to help. Our sales office is open Monday to Friday from 9am to 4pm. (NB Our Nottingham Shop is open longer hours than our sales office, details below!)

  • Do you make decorated cakes too?

    Unfortunately not! We can sell you a plain cake to decorate, and all the icings and decorations you need, but we don’t make finished decorated cakes.

  • Are you open to the public? What are your Nottingham Shop opening hours?
  • Can I order Samples?
  • When will my order arrive?
  • When should I place my order?
  • How can I track my order?
  • What are your delivery charges?
  • Do you deliver to other countries?
  • What is the shelf life?
  • Can I freeze the cakes?
  • Are your products suitable for vegetarians or vegans?
  • Do you make Egg Free cakes?
  • Do you make Gluten Free cakes?
  • Do you make Dairy Free cakes?
  • What about allergens - gluten, dairy, egg? What sort of nuts do you use?
  • How deep are the cakes?
  • Can you bake me a deeper cake?
  • I can't see the shape of fruit cake I want
  • What size cakes do I need?
  • How much sugarpaste and marzipan do I need?
  • Can I apply for trade discounts?
  • Do you print Edible Images?