- Standard Express Courier Delivery - £7, or free when you spend over £70*
- Small Order Economy Delivery (Royal Mail 2nd class) - £3.95
- Click & Collect from Nottingham store - FREE
Surcharges may apply for certain postcodes, and for addresses outside the mainland UK.
*Different terms apply to trade customers.
CORONAVIRUS - WE ARE STILL DELIVERING ONLINE ORDERS AS USUAL!
Please allow extra time for delivery as all delivery networks are under more pressure especially during December. DPD are working incredible hard but are overwhelmed by parcel volumes - thank you for your understanding! However most deliveries are still arriving within our usual timescales. Just place your order as usual online - if you have any queries please email firstname.lastname@example.org.
Delivery charges are based on weight, and on the amount you spend. Different delivery terms apply to trade customers, please check with us if you are unsure of the terms which apply to your account.
Most orders are sent by DPD express courier (1-2 working days, not including weekends and bank holidays, but please see Coronavurus delay warning at top of page). This costs £7 for most UK postcodes.
We offer FREE express courier delivery to most UK postcodes when you spend over £70.
Very small lightweight orders will be offered two delivery options - £3.95 economy Royal Mail 2nd class (not tracked, usually 4-5 working days) and £7 express courier (1-2 working days).
Click and Collect is available from our Nottingham shop (NG7 5HD). If ordering for click and collect, we will contact you to let you know when your order is ready but you can normally assume it will be ready within 2 hours of placing your order (within working hours only!) . In a rush? Call us and we'll let you know when to come! Please bear in mind our sales office is closed Saturdays so click/collect orders are normally only processed Monday to Friday.
Our delivery service is amongst the fastest in the industry - that, and the quality of our products, keeps customers coming back to us again and again. Most 'express courier' deliveries arrive only 1 or 2 working days after ordering. The couriers usually deliver betwen 8am and 6pm, Monday to Friday. PLEASE NOTE see Coronavirus delay warning at top of page!
We don't like to make promises we can't keep, so we won't ever 100% guarantee delivery will happen on a specific day. However, almost all orders DO arrive on schedule, and if you need your goods in a hurry we can usually get them to you in time - just use the 'special instructions' box at checkout or email to let us know your order is urgent. We don't have a set 'cut off' time for despatching orders same day, as this varies according to how busy we are. But if you order before noon, you will often find we despatch the order the same day, and it should normally arrive on the next working day.
Remember, Saturday and Sunday are not classed as 'working days' by most carriers. We are not able to offer deliveries at weekends.
The Royal Mail 2nd class delivery option is NOT suitable for urgent orders! It usually takes 4-5 days to arrive. Though it is often quicker, please allow up to 10 working days for delivery when choosing this option. We try to keep our economy delivery option as affordable as possible, so this Royal Mail service is not trackable. Please note that we will not consider these deliveries as 'lost' until 15 working days after posting. Samples orders will normally be sent by Royal Mail 2nd class.
When to Order? Our delivery service is fast, but it's wise to allow extra time just in case of delays beyond our control. Ideally, we recommend placing your order a week before you need to use the goods. Our sponge cakes have a good shelf life and won't suffer if they arrive a few days before you plan to start decorating. This allows for occasional delays in delivery, and also gives us more time to sort out any problems after you receive the parcel. Remember to allow extra time to allow for weekends and Bank Holidays.
Can I Order Now and Request Delivery Later? Certainly! Use the 'special instructions' box on the checkout page to let us know which day you'd like the order delivered, and we'll aim for that. Bear in mind that although our carrier is very reliable we can't completely guarantee delivery on a specific day. For example, if you need the goods to arrive before the weekend, it is risky to ask for them to be delivered on a Friday - if the courier is delayed, or finds you are not at home, they won't reattempt delivery till the following Monday. It's wise to ask for the goods to arrive a few days before you plan to start using them, just in case!
What if I'm Not At Home? Most couriers like to get a signature on deivery, so its best to ask for delivery to an address where this is possible - a work address is fine. If you are out, the courier may be able to leave the parcel unsigned for, but this is always at the discretion of the individual driver, so can't be guaranteed. Use the 'special instructions' box at the checkout for any extra delivery instructions (eg where to leave the parcel if out). Its a good idea to also download the DPD app or follow the links in your delivery notifications so you can give instructions direct to DPD too. Please Note: We pass these requests on to our carrier, but the individual driver has discretion and may not always be able to follow the instructions. Unfortunately, we can't be responsible for any loss or damage which occurs after goods have been left according to your instructions, either at your home or when you have requested delivery to a local collection point - this includes boxes which get wet if you ask for them to be left outside!
Baked to Order Items: Please allow 10-14 working days for delivery of baked to order items (eg unusual shaped fruit cakes, bulk packed fruit cakes). We will despatch your entire order in one delivery as soon as your baked to order item(s) are ready. If you need your other items sooner we can split the order, but this may incur an extra delivery charge.
Deliveries to Scottish Highlands, Islands, Northern Ireland and All Areas Outside Mainland UK: If you are in the Scottish Highlands and Islands, Northern Ireland, or anywhere outside the mainland UK, please allow longer for delivery. Please also be aware that although our website tries to calculate accurate delivery charges for all regions, extra surcharges may apply to certain postcodes. If this is the case, we will contact you by email to inform you of any extra delivery costs and find out if you wish to continue with the order. We only deliver to the UK and Ireland. Unfortunately we are not able to ship to the U.S or Australia.
PLEASE NOTE all areas outside mainland UK - If import duties / vat / taxes / tarrifs are due these will be the responsibility of the customer to pay, we ship goods DAP (delivered at place) and Sweet Success are not liable for any extra fees due which may be collected in the country of delivery.
Post Brexit we are still uncertain of the implications for our European cvustomers. It is likely there will be delays beyond our control when delivering to EU countries due to disruption occurring in delivery networks and at ports - our apologies.
Problems with your Order? Please check your parcel as soon as it arrives and let us know straight away if anything is wrong or damaged. If the outer box looks damaged on arrival, please sign 'received damaged' so we can claim the cost of any replacment goods from the courier.
Returns and Refunds:
Under the Consumer Contracts Regulations (2014) retail customers have the legal right to cancel an order within fourteen days of receipt of the goods. Perishable goods (ie any of our sponge cakes) and any baked to order cakes are excluded from these regulations and cannot be returned unless faulty. It is not usual to accept returns on any edible or food contact items (including cakeboards and boxes), unless faulty, as it is not good food hygiene practice to offer edibles for resale once they have already been sold and returned.
If you wish to return goods which are not damaged or faulty, you must inform us within fourteen days of receipt of the order. Goods must be returned to us, at your own cost, in their original condition and packaging, intact and unopened, before a refund can be made. Postage and packaging charges for cancelled orders will not be refunded.
Please note: the Consumer Contracts Regulations (2014) and right to cancel do not apply to trade customers.