Corona Virus Statement
Posted on March 13, 2020
UPDATED 24 MARCH
With many customers understandably concerned about the Covid-19 virus, we wanted to let customers know that we are still accepting online orders but are taking all sensible precautions to ensure staff and customers are protected.
We are operating a skeleton staff, to allow sufficient distancing between team members. We are despatching online orders, but please allow more time than usual for your delivery to arrive in case of unexpected delays due to the current lockdown situation.
Our office staff are now safe at home so our phones won’t always be answered – please just email email@example.com with any queries and we’ll respond as soon as we can.
Our Nottingham shop is now CLOSED – as we are only operating a skeleton staff in our warehouse this means we can no longer offer click and collect or collection in person of phone orders – many apologies for the inconvenience. Remember you can still order online for home delivery!
If you are registered with a Trade Discount but aren’t usually a website customer then please place your order by email so we can apply your discount to to your order –firstname.lastname@example.org
Or fill in our trade registration form at
https://www.sweetsuccess.uk.com/trade-customers/ and we can quickly set you up with online ordering at trade prices.
Given the fast changing situation we would ask that where possible customers allow extra time when ordering in case of any delays in the delivery network that might be out of our control, and to allow our skeleton staff time to process your order.
Martin D’Agostino, Virology Section Manager at Campden BRI, had this to say about Covid-19 being transmitted via food “SARS-Cov-2 is relatively unstable on the surface of foods and other materials, and cannot as far as we know, cause the Covid-19 infection via the ingestion of the virus, since it is a respiratory disease and has to be inhaled. Food is not likely to be a source of infection”.
We will continue to update this page as necessary.