Postage and Packing is charged at £7.00 for orders up to £70.00 (Mainland UK only)
Orders over £70.00 qualify for free delivery. (Mainland UK only)
Please note: If you are registered with us as a trade customer, delivery charges and carriage free levels are different - please contact us for details.
We will despatch your order as soon as possible, unless you contact us to request a delayed delivery date. Under normal circumstances, when ordering stock items, this should mean your goods will arrive around 2-4 business days after ordering, but this is not guaranteed. If your order is particularly urgent please let us know by calling on 0115 8450660 and we will always do our absolute best to get the goods to you in time.
For orders to mainland UK destinations we despatch by the TNT carrier service, which may arrive any time between 8.30am and 5.30pm, Monday to Friday. It is best if goods are delivered to an address where someone will be in, as the driver will require a signature - requesting delivery to your work address is often a good idea!
Some drivers may be willing to leave goods unsigned for if we are given clear instructions beforehand on a safe place to leave the parcel, but this is entirely down to the individual driver's discretion. Unfortunately, we can't be responsible for any loss or damage which occurs after goods have been left according to your instructions - this includes boxes which get wet if you ask for them to be left outside!
Undelivered items are returned to the depot, and delivery is automatically re-attempted on the next business day.
Deiveries to the Highlands, Islands and Northern Ireland (including Isle of Wight) are sent by whichever method is the most economical, and delivery costs and times can vary enormously. We therefore treat each order individually and will contact you to discuss carriage costs etc.
For more information on delivery, including a list of postcodes classed as 'Highlands' and details of our refund and liability policy, please see our terms and conditions.
