 | Do you make decorated cakes too?
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| | I'm afraid not! We are so busy baking our cake bases and making our icings that we no longer have time to produce decorated cakes as well. If you are in the Nottingham area we may be able to recommend someone who does - just call and ask. |
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| | Can I collect my order from you in person?
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| | Yes! We have a sugarcraft shop here at the bakery in Nottingham, so please do come along and visit us if you're nearby - you can find a map and directions here. The shop is open 9am till 5pm Tuesday to Friday and 9am to 1pm Saturday. We are closed Sundays and Mondays, and on the Saturdays of most Bank Holiday weekends. Feel free to call beforehand so we can get your order ready for you to collect. |
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| | How soon will my order arrive? |
| | We always send your order as soon as possible, and if you have not ordered any 'baked to order' items this will normally mean your order arrives around 2-3 business days after ordering. As the delivery driver will need a signature, it is best to have your order delivered to an address where someone will be in all day - sending to a work address is no problem. Please see our Delivery page for more information. |
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| | Don't you make round sponge cakes?
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| | Our sponge cakes are only available in the rectangular slabs and cut squares listed on this site, but are very easy to cut to whichever shape you want - the easiest way is to chill the cake first to make it firmer, then use a cakeboard as a template and a sharp serrated knife to trim to shape, making sure you keep the knife upright. |
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| | How much is the postage?
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| | For mainland UK addresses, we charge £7.00 per order. Please note we now have a minimum order value of £25.00 plus postage and packing. Orders over £70 are sent free of charge (mainland UK only). Please see our Delivery page for more details and a list of the postcodes classed as Highlands by our carrier. NB If you are registered with us as a trade customer, delivery charges and carriage free order levels are different - please contact us for details.
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| | Is there a minimum order?
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| | Yes, we now have a minimum order value of £25.00 plus postage and packing. This is because we charge our customers much less for delivery than the real cost to us, and unfortunately it would cost us more to send a very small order than the price of the cake! Remember, our sponge cakes do freeze very well so why not save on carriage costs by ordering one for now and one ready for next time?
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| | How long will the cakes keep?
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| | Our rich fruit cakes keep a very long time, but are best eaten within 18 months of baking. Every cake has a batch code to tell us when it was baked and a best before date on the label. Our vanilla, chocolate and eggless sponge cakes keep for five weeks from baking,and our carrot cakes should keep for four weeks - just store in a cool place in the original packaging. All our sponge cakes also freeze very well to extend the life if needed. Do bear in mind that, once decorated, the life of the sponge may be affected by the type of filling cream and/or jam used - eg thin watery jam or cream with a high moisture content may make the sponge soggy over time and speed up mould growth.
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| | Can I freeze the cakes? |
| | Our sponge cakes freeze and defrost very well - some customers even prefer working on them semi-frozen, finding it easier to get a perfect finish to the icing on a very firm base. We don't recommend freezing our fruit cakes, and there should be no need as they keep very well for 18 months from baking. It is not a good idea to freeze our sugarpastes or flowerpaste - in our experience, it does not extend the life, and you risk problems with condensation on the icing as it defrosts. |
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| | Are your products suitable for vegetarians?
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| | All our cakes and Sweet Silk sugarpastes are fine for a normal vegetarian diet, but as the cakes contain butter and eggs they would not be suitable for vegans. Our eggless sponge is suitable for those following an egg-free diet, but does contain milk so is not suitable for vegans. Like most other commercial flowerpastes, our Pastiche and Pastrima range contains gelatine and is not suitable for vegetarians.
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| | Do you make Christmas Cake bases?
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| | We supply our normal rich fruit cake for any occasion, including weddings, birthdays and anniversaries. At Christmas customers often order shallower cakes (2" deep) which work out 20% cheaper than standard. If you have lots of the same size cakes to decorate, you can also save money by having them as a Christmas bulk pack (not individually wrapped and boxed) - call us for details. We don't make any cakes with less fruit, as any saving would be very marginal.
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| | Can you make nut free cakes?
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| | We are happy to bake fruit cakes without nuts (or without cherries, peel, alcohol etc) for a 15% extra charge - please call to tell us what you would like. However, we cannot guarantee that any of our products are totally nut free, as we operate in a small bakery where nuts are regularly used. Please allow at least 2 weeks for delivery of specially baked cakes.
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| | I want a cake deeper than 2.5" - can you help?
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| | We can bake deeper fruit cakes to special order - please call us for details. We charge by weight, so a 3" deep cake (20% deeper than normal) will also be 20% more expensive. Please allow at least 2 weeks for delivery of specially baked cakes. Unfortunately we cannot make deeper sponge cakes, but you can easily use more than two layers if you want a particularly deep sponge.
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| | I can't see the shape of fruit cake I want
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| | This website shows only the shapes and sizes of fruit cake which we keep in stock. We have baking tins for almost every conceivable shape of cake, including teardrop, octagonal, rectangle, horseshoe, scalloped oval, diamond, numerals and many more - we can bake fruit cakes in all these shapes to special order - please call us and let us know what you would like. |
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| | What size cakes do I need?
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| | Please see our 'Portion Caluculator' |
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| | How much sugarpaste and marzipan do I need?
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| | Please see our Ready Reckoner
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| | What size board should I use?
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| | It is usually best to use a board 3" bigger than the size of the cake, but it will depend on your chosen design. |
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| | I have a shop - can I order Sweet Success products in bulk?
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| | Yes! We are always happy to hear from new trade customers, whether you have a decorated cake business or a sugarcraft shop where you'd like to stock our products. We can offer discounts to genuine established businesses, subject to a minimum order level. Please call Rebecca, Cathy or Paul on 0115 8450660 to see how we can help, or look on our Trade Customers page and complete our Trade Discount Application Form. |
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