Our minimum order is £25, before any postage charge is added. Unfortunately most of what we make is heavy, and though we have negotiated a good rate with our carrier we subsidise the delivery costs for our customers and do not pass on the full amount - for this reason, it is not viable for us to send orders under £25.00. Remember that our sponge cakes do freeze very well, so why not save on delivery costs by ordering one for now and one ready for next time?
Postage and Packing is charged at £7.00 for orders up to £70.00 (Mainland UK only)
Orders over £70.00 qualify for free delivery. (Mainland UK only)
Please note: If you are registered with us as a trade customer, delivery charges and carriage free levels are different - please contact us for details.
We will despatch your order as soon as possible, unless you contact us to request a delayed delivery date. Under normal circumstances, when ordering stock items, this should mean your goods will arrive around 2-4 business days after ordering, but this is not guaranteed. If your order is particularly urgent please let us know by calling on 0115 8450660 and we will always do our absolute best to get the goods to you in time.
For orders to mainland UK destinations we despatch by the TNT carrier service, which may arrive any time between 8.30am and 5.30pm, Monday to Friday. Saturday deliveries are sometimes possible, but do cost extra - please call us on 0115 845 0660 for details. It is always best if goods are delivered to an address where someone will be in, as the driver will require a signature - requesting delivery to your work address is often a good idea!
Some drivers may be willing to leave goods unsigned for if we are given clear instructions beforehand on a safe place to leave the parcel, but this is entirely down to the individual driver's discretion. Unfortunately, we can't be responsible for any loss or damage which occurs after goods have been left according to your instructions - this includes boxes which get wet if you ask for them to be left outside!
Undelivered items are returned to the depot, and delivery is automatically re-attempted on the next business day.
Deiveries to the Highlands, Islands and Northern Ireland (including Isle of Wight) are sent by whichever method is the most economical, and delivery costs and times can vary enormously. We therefore treat each order individually and will contact you to discuss carriage costs etc.
For more information on delivery, including a list of postcodes classed as 'Highlands' and details of our refund and liability policy, please see our terms and conditions.
Please Note: We will assume that your order has reached you in good condition unless you tell us otherwise. If your order does not arrive when expected, or there are any shortages, discrepancies or damages please let us know as soon as possible - though we rarely make mistakes, it does sometimes happen, and we would always advise you to check your order throughly as soon as it is received so we can rectify any errors quickly!
Damaged goods - please DO NOT SIGN for deliveries when the outer boxes have obviously been damaged in transit unless you first unpack and check the individual goods. If you sign, you are agreeing that the goods have arrived in good condition, which means that if you later find that things have been damaged in transit we cannot claim the cost back from the carrier.
If in doubt, do not sign for the goods and allow the carrier to return the parcel(s) to us. Alternatively, if you cannot check the goods on delivery, or if the driver cannot wait, sign 'received damaged' - if you then discover that goods inside have been damaged, this allows us to claim the cost of replacements back from our carrier.
We may sometimes be able to accept orders from other European countries including the Republic of Ireland and the Netherlands, but please note that this website is designed for UK orders only and so will not calculate the cost of shipping. Orders for other EU countries will need shipping to be calculated based on weight, and any extra costs must be paid before the order can be despatched - we will call you with details once we receive your order. If shipping to your country is too expensive, you will of course have the choice to cancel the order.
If you would like advice on shipping costs to your country prior to ordering, please email info@sweetsuccess.uk.com or call us on 0115 8450660. In most cases, we can send a box of goods up to 30kg for a flat rate fee - eg at January 2010 we can send a 30kg parcel to the Republic of Ireland or the Netherlands for £18.80, which represents very good value if you are ordering enough to use the full weight allowance. Please check current rates when ordering. We do not ship outside Europe, to the US or elsewhere in the world. 
